Hotelnity
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Digital room-charge authorization

Room charges, authorized by the guest. Traceable by the hotel.

Move beyond verbal checks and paper signatures. Hotelnity lets guests authorize each room charge with a 4-digit PIN and keeps a clear digital record linked to the operation — ready to retrieve at checkout or whenever a charge needs to be reviewed.

Request a demo See how it works

Functional MVPWeb, no guest appPilot-ready

Example of the Hotelnity flow: a five-euro Pool Bar charge is linked to room 214, the guest authorizes it with a four-digit PIN and front desk gets an Authorized status.

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  • 01No guest app
  • 02PIN instead of paper
  • 03Traceable charge history
  • 04Designed to fit your stack

The problem

The hardest part of a room charge often comes later.

At the outlet, asking for a room number and collecting a signature can feel quick. At checkout — or when a guest asks for detail or questions a charge — staff may need to find the original slip, match it to the stay and reconstruct what happened.

01Today

Paper signature

With HotelnityDigital authorization
02Today

Loose receipts

With HotelnityLinked charge history
03Today

Questioned charge

With HotelnityTraceable context
04Today

Different outlet checks

With HotelnityOne consistent flow

Hotelnity turns each room-charge authorization into a retrievable digital record linked to the stay, without replacing the PMS or the hotel's payment process.

TodayWith Hotelnity
01Paper signatureDigital authorization
02Loose receiptsLinked charge history
03Questioned chargeTraceable context
04Different outlet checksOne consistent flow

Hotelnity turns each room-charge authorization into a retrievable digital record linked to the stay, without replacing the PMS or the hotel's payment process.

How it works

Three steps at the outlet. A record that stays with the charge.

The guest experience remains simple while the hotel gains context that can be retrieved later.

  1. 01

    The charge is linked to the stay

    The consumption is associated with the active stay and the relevant hotel outlet.

  2. 02

    The guest sees and authorizes

    The guest sees the item and amount clearly and confirms the charge using a 4-digit PIN.

  3. 03

    The authorization stays with the charge

    The operation keeps an explicit status and history that staff can retrieve later for checkout, reconciliation or review.

One authorization pattern

  • Bar
  • Pool
  • Restaurant
  • Spa
  • Room service
Applicable across bars, restaurants, pools, spas, room service and other hotel consumption points.

Product

Two experiences. One authorization flow.

Front desk gets the context behind every room charge. The guest gets a focused web experience designed for one thing: seeing exactly what is being charged and authorizing it.

01 · Hotel

Operational visibility when it matters

Stay, guest, room, outlet, amount, status and history brought together so staff can understand the context of a charge without reconstructing it from separate records.

02 · Guest

Authorization without paper or an app

Item, amount, room and a 4-digit PIN: only the information needed to review and authorize the charge.

Operational impact

Less paper chasing. More confidence when it matters.

The value becomes visible at the moments where room charges normally create friction: at the outlet, at front desk, at checkout and whenever a charge is questioned.

01

Less checkout friction

When a guest asks for the detail behind a charge, staff can retrieve its context instead of searching for a signed paper slip.

02

Easier charge reviews

If a charge is questioned, the hotel can review its digital authorization and operational history rather than relying on memory or scattered paperwork.

03

Consistent authorization

The same PIN-based flow reduces dependence on different manual checks and criteria at each outlet.

04

Clearer guest experience

The guest sees the item and amount before authorizing it — with no handwritten signature and no app to install.

Security and control

Fast to authorize. Controlled by design.

The PIN keeps the interaction simple for the guest while Hotelnity makes the authorization state, timing and operational actions explicit for the hotel.

4-digit PIN

Digital authorization without requiring a handwritten signature.

Attempt protection

The PIN locks after 3 incorrect attempts.

Time-limited authorization

The MVP authorization proposal remains valid for 5 minutes.

Traceable actions

Cancellations and voids remain visible in the history instead of making the operation disappear.

Explicit state

Front desk can distinguish whether the operation is awaiting authorization, authorized or voided.

Operational fit

An authorization layer, not another PMS.

Hotelnity is designed to sit alongside existing hotel operations and solve one focused problem: making room-charge authorization explicit and keeping that authorization connected to the charge.

Your PMS, POS and payment processes keep doing their job. Hotelnity adds the authorization and traceability layer between them.

Roadmap · Pilot-led evolution

Product vision

Today, authorization. Tomorrow, controlled room spending.

The MVP solves the first problem: knowing when a room charge has been explicitly authorized and keeping that context available. The same authorization layer can evolve into configurable spending rules for different guests, stays and hotel use cases.

TodayAuthorization
HotelnityHotelnity control layer

Future directions

  1. 01

    Spending limits

    Define maximum spending amounts by guest, stay, day or outlet.

  2. 02

    Family & guest permissions

    Decide which guests linked to a stay can charge to the room and under which conditions — including family and minor-use scenarios.

  3. 03

    Prepaid credit

    Assign a prepaid allowance, package balance or credit and deduct authorized consumption from it.

  4. 04

    Contextual rules

    Define where, when or what a guest can charge depending on the hotel's operating model.

Future product directions for validation with hotel partners. Not part of the current MVP.

Ready to validate

Pilots

Start with one flow. Measure what changes.

A Hotelnity pilot can start with selected outlets and compare the current room-charge process with digital authorization in real operation.

Explore a pilot
01

Authorization time

How long it takes to complete the room-charge authorization flow.

02

Paper dependency

How many authorizations can move from physical signatures to a digital process.

03

Record retrieval

How easily staff can retrieve the context behind a charge at checkout or during review.

04

Questioned or waived charges

Situations that require additional checks, reconciliation, clarification or charge cancellation.

05

Staff & guest adoption

How naturally the flow fits into hotel operations and the guest experience.

Defined baseline. Real operation. Measurable outcome.

Request a demo

Show us how you manage room charges today.

We’ll walk through your current flow from outlet to checkout and show where Hotelnity could replace paper, make authorization explicit and improve traceability. If there is a fit, we can define a focused pilot.

Explore a pilot

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